How to correctly set up reports from a Hotmail/Outlook account

Hello

I was having some trouble following the (terrible) instructions on how to set up rules to forward things like damage reports to your profile, but eventually worked it out and will share the solution here.

The "guide" implies heavily that you need a gmail account, but this is not the case. Outlook has a section in its settings for setting up rules, however there is a caveat:
Do not use the "forward" action. You must use the "redirect" action for this all to work.
The reason for this is that "forward" will prepend "FW:" to the subject line, along with a header (From, To, sending time, etc.) into the message. This counts as a modification to the message, and Outgress will reject the message as a result.
"Redirect" will send the message as-is to Outgress, at which point it will be correctly processed.

I do hope this helps. Please ask if you have any questions.